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Frequently asked questions
We’ve put together some commonly asked questions to give you more information about Notaring.
Notaring makes notarizing simple. Since 2020, we’ve helped people and businesses across Canada get their documents notarized online. You meet a real notary on a secure video call and you’re done in minutes, without leaving home.
It’s quick, and you don’t have to go anywhere.
Hit Notarize Now, pick your service (e.g., Standard or Premium) and a time that works for you, then upload your unsigned document and your government-issued photo ID. You’ll get an email with your video call link.
On the call, the notary checks your ID, then sends you your document to sign right on your screen, with your finger, your mouse or a saved signature. The notary adds their signature and seal, and your notarized document lands in your inbox, ready to share or print.
The whole thing usually takes just a few minutes.
Easy! We certify true copies of digital documents, the files you got by email or download, like a bank statement, utility bill, government letter or electronic transcript.
Hit Notarize Now, pick Certified True Copy and a time that works for you, then upload your document exactly as you received it. You’ll get an email with your video call link.
On the call, you’ll share your screen and show the notary where your document came from. For a utility bill, that means logging in to your account and downloading the bill. If it came by email, you’ll just open that email. You stay in control of your screen the whole time.
The notary compares it with the copy you uploaded, then signs and seals your certified copy. It lands in your inbox a few minutes later, ready to share or print.
Heads up: we can’t certify paper originals online. For those, or anything that needs an apostille, you’ll need to see a notary in person. Learn more about certified true copies.
Yes, and we take it seriously. Our video calls are encrypted and password protected, and we use Adobe Acrobat Sign for e-signatures, which meets strict security and legal standards. Every transaction also leaves an audit trail, stored securely online.
Yes. For your protection, we record every notarization. The recording is private: only Notaring can see it, and it’s deleted 30 days after your appointment. Want your own copy? Add Recording copy when you book, and we’ll email you a private link to download it.
Yep, 100% legal. In May 2020, Ontario passed Bill 190, which updated the Notaries Act so a notary can do their job without being in the same room as you.
And e-signatures? Totally legit. Ontario’s Electronic Commerce Act, 2000 recognizes electronic signatures, and federally, PIPEDA does too.
We’re online only, so every appointment happens by video. If you’re in Ottawa and need a notary in person, for a paper original or an apostille for example, reach out to our parent company, Azzi Law. They’ll be happy to help.
Plans change, we get it. You can view, reschedule or cancel your appointment any time from your customer portal.
After you book, watch for a welcome email with a link to set up your account. Just make any changes at least 1 hour before your appointment.
We want every notarization to go right. If your document is rejected because of a mistake on our end, email us at info@notaring.com within 7 days with the details and any proof you have. We’ll make it right with a full refund or a free re-notarization.
A few things we can’t refund:
- A document rejected because it was notarized online. Before you book, check that whoever asked for your document accepts online notarization.
- A mistake in your own document that you need to fix after it’s notarized. Just book a new appointment for the corrected version.
- A document you no longer need.
- A missed appointment, if you didn’t cancel or reschedule at least 1 hour before it starts.
We aim to reply within a few hours.
Appointments are available Monday to Friday, 9:00 AM to 8:00 PM EST. Our office, phone and chat are open Monday to Friday, 9:00 AM to 5:00 PM EST. Need something outside those hours? Just send us an email.
Standard starts at $20, Premium at $25, and a certified true copy at $22. Need extras, like more documents, exhibits or a copy of your recording? You can add them when you book. Check out our Pricing page for the full breakdown.
Pretty much anything that needs a notary on paper can be notarized online: affidavits, statutory declarations, travel consent letters, invitation letters, you name it.
Some offices have their own rules for electronically signed documents, so check with whoever asked for yours that they accept online notarization.
Under Ontario law, a few documents can’t be signed electronically, so we can’t do them online:
- Wills
- Powers of attorney
- Negotiable instruments, like cheques and promissory notes
For those, Azzi Law Professional Corporation can help you in person.
Yes. Every notary you meet on Notaring is a commissioned notary public, and each one goes through background screening and training first.
No worries, as long as you and our notary share a language. The notary has to understand you directly, so we can’t work through an interpreter, even a friend or family member.
No problem! Just tell us how many people are joining when you book. Up to 3 extra people can hop on the call from wherever they are, at $5 per extra signer.
Bring one valid, unexpired government-issued photo ID, like:
- Canadian or foreign passport
- Driver’s licence (enhanced works too)
- Provincial photo ID card
- Permanent resident card
- Canadian citizenship card with photo
- Canadian Forces ID
Standard is your go-to for one document with up to 10 exhibits. Premium is built for bigger jobs: up to 25 extra documents and 35 exhibits in one session, plus SMS reminders and the option to get a copy of your recording. Both work for individuals and businesses alike.